Where an order is not what you hoped the return window is 10 days from the day it is delivered . Here is the process.
What qualifies
Returns go through if the product is in the condition it arrived in, packaging and invoice included.
- Still unused and exactly as delivered
- Your invoice in the parcel
- All original packaging, labels and small parts
Outside the policy
- Items damaged after delivery through use, drops or wrong assembly
- Items sent back without the box, fittings or accessories
- Products the listing flags as final sale
- Requests raised after the 10 days window closes
About exchanges
We do not offer a direct exchange. Send it back for a refund and order the alternative separately; it is quicker than holding your return against incoming stock.
Return postage
If the fault is ours the courier is on us . Report it within 48 hours, attach the video, and the courier is ours to arrange and pay for.
A change-of-mind return is yours to arrange and pay for . We charge no restocking fee on top.
How the refund reaches you
Following inspection of the returned item your money is returned within 7 business days to the original payment method ; money paid by UPI returns to that UPI ID; cash paid to the courier comes back by bank transfer.
Allow a little extra for your bank to post it . Nothing we do affects that stage.
How to begin
Email [email protected]. If you would rather speak to someone, call +91 9300388889. Give us the order number and what is wrong, attaching the unboxing video where the item arrived damaged or incorrect You get the return address and the next step by reply.